FAQ

1. What is your shipping coverage area?

We currently ship within the United Kingdom only. At this time, international shipping is not available.

2. How long does delivery take?

Our estimated delivery timeframe is 6 to 12 business days, which includes:

  • 1–2 business days for order processing
  • 5–10 business days for transit

3. What is your order cut-off time?

Our daily order cut-off time is 04:00 PM (GMT+00:00). Orders placed after this time will be processed on the next business day.

4. Do you offer free shipping?

Yes, we provide free shipping on all orders within the United Kingdom. There are no hidden charges.

5. How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your shipment. Tracking updates may take up to 24 hours to appear.

6. What should I do if my package is marked as delivered but not received?

Please:

  • Verify your shipping address
  • Check with neighbours or safe delivery locations
  • Contact the courier directly

If the issue remains unresolved, contact our support team for assistance.

7. What payment methods do you accept?

We accept major credit and debit cards as well as secure online payment methods. All available options will be shown during checkout.

8. In what currency are payments processed?

All payments are processed in GBP (£) – British Pound Sterling.

9. Is my payment information secure?

Yes, all transactions are protected using secure encryption and trusted payment gateways. We do not store your full payment details.

10. What happens if my payment is declined?

If your payment is declined:

  • Your order will not be processed
  • You may need to verify your details or use a different payment method

11. Can I return a product if I change my mind?

Yes, we accept returns for both defective and non-defective products, provided the item is unused and returned within 30 days of delivery.

12. Do you offer exchanges?

Yes, we accept exchanges within 30 days, subject to product availability and condition requirements.

13. Are there any return shipping costs or restocking fees?

No. We offer:

  • Free return shipping
  • No restocking fees

You can download and print your return label at no cost.

14. How long does it take to receive a refund?

Once your return is approved, refunds are processed within 7 business days to your original payment method.

15. What condition must items be in for returns?

Returned items must be:

  • Unused and in new condition
  • In their original packaging
  • Returned within the 30-day window

Items that do not meet these conditions may not be accepted.

Contact Us:

Business Address: 7 Copperfield Road, Coventry, West Midlands, CV2 4AQ, United Kingdom
Email: support@sakutoknives.co.uk
Phone Number: +44 7776916248
Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT+00:00)