At Sakuto Knives, we are committed to providing a reliable, transparent, and efficient delivery service. This Shipping Policy outlines how we process, handle, and deliver orders within the United Kingdom in accordance with industry standards and customer protection guidelines.
Order Processing and Delivery Schedule
Once you place an order on our website, our team begins processing it promptly. To ensure clarity and consistency, please review the following shipping schedule:
Order Handling Time
- Handling Time: 1 to 2 business days (Monday to Friday)
- Orders are prepared, packed, and dispatched within this timeframe
- Orders placed on weekends or public holidays will be processed on the next business day
Transit Time
- Estimated Transit Time: 5 to 10 business days (Monday to Friday)
- Delivery timelines may vary slightly depending on your location within the United Kingdom
Total Shipping Time
- Estimated Total Delivery Time: 6 to 12 business days (Monday to Friday)
(Handling Time + Transit Time combined)
Order Cut-off Time
- Cut-off Time: 04:00 PM
- Timezone: (GMT+00:00) Greenwich Mean Time (London)
Orders placed before the cut-off time will begin processing on the same business day. Orders placed after this time will be processed on the next working day.
Order Confirmation
After placing your order, you will receive a confirmation email containing your order details.
Once your order has been dispatched:
- A shipping confirmation email will be sent
- This email will include your tracking number and tracking link
- Delivery updates may also be provided as your order progresses
Shipping Carrier
We partner with reliable courier services to ensure safe and timely delivery across the United Kingdom. Shipping carriers are selected based on efficiency, service coverage, and reliability within the destination region.
Shipping Locations
- We currently ship within the United Kingdom only
- At this time, we do not offer international shipping
Shipping Fee
- Shipping Cost: Free Shipping on all orders
- Currency: All transactions are processed in GBP (£)
There are no hidden shipping charges. The price displayed at checkout is the final amount you will pay.
Tracking
- A tracking number will be provided once your order has been shipped
- You can monitor your shipment using the tracking link provided via email
- Please allow up to 24 hours for tracking updates to appear after dispatch
Lost Packages
If your order is marked as delivered but you have not received it, please follow these steps:
- Verify that the shipping address provided is correct
- Check around your property, including safe places or with neighbours
- Contact the shipping carrier directly using your tracking number
If your package is confirmed as lost, please contact us with your order details. We will investigate the issue and offer a suitable resolution, which may include a replacement or refund.
Delays
While we strive to meet all estimated delivery times, delays may occur due to factors beyond our control, including:
- High shipping demand
- Courier service disruptions
- Weather conditions or logistical issues
If your order has not arrived within the expected timeframe, please contact our support team for assistance.